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Call us: +44 (0) 1453 844400Email us: info@mountainkingdoms.com

Worldwide Small Group and Tailor Made Adventure Travel

Holiday destinations

Book & Travel with Confidence

Book & Travel with Confidence

Hopefully the worst of the pandemic is now behind us, and most of our destinations are open, without tests or restrictions, to fully vaccinated travellers. However we want you to know that if you book a holiday with Mountain Kingdoms you won’t lose out should circumstances change.

Book with Confidence

You can hold a provisional place on one of our group departures without a deposit while you make up your mind to travel. If your holiday is cancelled by us you’ll get a no-quibble refund or you’ll have the option to transfer your booking to another date or trip. And you can relax knowing that the price of your holiday won’t go up once your booking has been confirmed. We can even offer you travel insurance with cover for Covid cancellation. Or, if you prefer not to travel with others, choose a private departure on a date to suit you, or let us design you a tailor made holiday

Guaranteed No Surcharge

Your peace of mind is important to us, so we have a No Surcharge Guarantee on all Land Only and Flight Inclusive holidays. This means that there will be no change to the price of your holiday once we have confirmed your booking, regardless of fluctuations in exchange rates or fuel prices. Alongside our No Surcharge Guarantee, our holidays are fully protected through our bonding with ABTOT and ATOL and we are also bound by the AITO quality charter. So rest assured you have complete financial security and a guarantee of quality when you book your holiday with Mountain Kingdoms.

No-cost, no-obligation provisional bookings

Not quite ready to book? Why not call or email us to make a provisional booking which will hold your place on one of our small group holidays. Provisional Bookings come with no cost and no obligation but can only be held for a limited time. And when you are finally ready to book, we only require a deposit of £300 for the majority of our holidays.

Final balance

We will get in touch with you 70 days before departure with an update on the status of your trip, and, unless we say otherwise at that stage, the final balance for your holiday will be due 10 days later, at 60 days before departure. Transfers within this 60 day period are not possible and our standard Booking Conditions apply.

Transfers

If you book and then decide you would prefer to transfer to a later departure, defer your holiday or change to different holiday, our standard transfer rules apply (see our Booking Conditions). However please talk to us if you have a Covid-related reason for wishing to transfer and we will do our best to be flexible, and for Covid-related reasons will waive the £50 transfer fee wherever possible.

Insurance

We offer a comprehensive insurance policy, which includes repatriation, hospitalisation, cover of additional costs and pre-departure cancellation due to Covid, on production of a doctor’s letter. You can find insurance prices for each trip on our website, and also view the insurance policy document. (Please note that although this says 2020 on the front of the policy it is still correct). And to help cut through the small-print we’ve created a list of frequently asked questions. Please call us on +44 (0)1453 844400 if you would like to find out more.

Our Refund Promise

If we are unable to operate your holiday due to FCDO travel advice, destination or airline schedule restrictions, we will cancel your holiday, and, if you don’t wish to transfer to a later departure or choose an alternative holiday, we will offer you a refund. If, before you travel, there are restrictions in place that would mean you are required to quarantine we will also offer you the option of a refund or to transfer your booking. We have been providing no-quibble refunds from the start of the pandemic as per the European Travel Package Regulations 2018, and we will continue to do so when appropriate. Read some comments from our happy refunded clients.

Financial Security

We are fully bonded which means that our flight inclusive holidays are covered by the Civil Aviation Authority (ATOL number 2973) and land only holidays through our bond secured with ABTOT. We are also members of AITO and adhere to the high standards of their Code of Business Practice.


Travel with Confidence

Our top priority is always your safety and wellbeing, alongside the welfare of our partners, staff and tour leaders, and never more so than now. Our holiday protocols follow guidance from the World Travel & Tourism Council to minimise the risk posed by the virus, and to help manage Covid-related issues.

Our commitment to you:

Safe destinations under constant review

We will only run a holiday to a destination if:

  • The UK FCDO aren’t advising against travel
  • Entry requirements can be satisfied
  • We believe Covid infection rates are being well managed in areas that the trip will visit
  • Local Covid restrictions won’t fundamentally alter the nature of the holiday
  • Our local partners are able to satisfy us that Covid safety requirements are being met

We are continually assessing upcoming trips on a rolling basis, and if necessary, based on the above criteria, will modify or cancel holidays. We will contact you around 60-70 days before departure regarding the status of your trip, and advise you of any modifications to your itinerary. If we are unable to operate your trip and, if you don’t wish to transfer to a later departure or choose an alternative holiday, we will offer you a no-quibble refund.

Small group or private travel

Mountain Kingdoms’ holidays are either small group or private holidays for family and friends. All but a couple of our small group holidays have a maximum group size of 12 or fewer.

Some of the best tour leaders in the business

We have some of the best tour leaders in the business and all our leaders will be working especially hard to ensure that holidays are delivered safely. Measures will include:

  • Covid procedure guidance for leaders.
  • Briefing group members on local procedures and Covid etiquette.
  • Advising on the use of face masks.
  • Managing the tour on the ground and making on the spot decisions to avoid/minimise time in busy environments, and if necessary modifying the itinerary.
  • Responding to any issues and concerns as they arise, and liaising with Mountain Kingdoms UK if necessary. Mountain Kingdoms has an emergency number available for emergency assistance 24/7.
  • It is standard for the tour leader to support anyone who becomes ill, but they will also lead the response in the event of a member of the group developing Covid symptoms.

Enhanced Covid protocols for accommodation and meals

We are working with our local partners to ensure the following:

  • That all accommodation has enhanced hygiene and cleaning procedures, particularly on ‘high-touch’ points.
  • If you are travelling alone and would like to guarantee a single room these will be available for customers to use at an additional cost. Please contact us for more information on our single room policy.
  • That additional food preparation hygiene standards have been applied and are adhered to, including the wearing of face masks in food preparation according to local government requirements.
  • Meals are taken in venues with sufficient space for physical distancing if required, or outside if viable.

Enhanced Covid protocols for transport

The following measures will be in place:

  • Drivers, guides and clients will be required to follow local requirements on the wearing of face-coverings and social distancing.
  • Alcohol-based hand sanitiser will be provided on entry to vehicles.
  • Vehicles will be regularly disinfected.
  • Where possible the same seat in a vehicle will always be allocated to individuals.
  • Drivers/guides will wear gloves or sanitise hands before handling baggage.
  • In the rare occasions we use public transport (eg Japan, Uzbekistan) we will arrange the itinerary, where possible, to travel at quieter times and face masks will be mandatory.

Quality airlines

We work with numerous airline partners, both internationally and domestically. Each airline has its own COVID measures and requirements. We will endeavour to keep you appraised of airline requirements for flights that you have booked through us but ask that you also monitor the airline website/social media for updates.

  • You may need to wear a face covering in airports and whilst in the air, unless you are medically exempt. Requirements vary by airline.
  • Some ground and air crew wear masks.
  • Most modern aircraft are fitted with HEPA filters which refresh cabin air every 2-3 minutes, removing over 99.9% of germs and viruses in the process.
  • Some airlines provide complimentary Covid protective kits which they expect passengers to use on-board.
  • Covid tests may be required prior to travel or on arrival – we will endeavour to provide details as applicable for our flight inclusive holidays.
  • Your temperature may be taken at check in and/or on boarding.

Doing your bit

  • Please take out comprehensive travel insurance which includes cover for Covid-related issues. We offer our own specialist policy (click here) - call us on +44 (0)1453 844400 to find out more.
  • In your joining instructions you will be given, our ‘Travel Safe’ guidelines which will be trip specific and we ask that you read these carefully and agree to follow them.
  • Please contact us if you, or a member of your party, develop any Covid symptoms close to your departure date.
  • Travel with multiple face-coverings – check for any specific destination/airline requirements - and sufficient hand sanitiser for your entire trip.
  • Keep a printed copy of your travel itinerary and Covid travel pass on your person at all times – some local authorities/hotels/restaurants/attractions may request these.
  • Be prepared to help with your own baggage – local Covid guidance may necessitate this.
  • Check online for updates from the UK FCDO and for the latest airline/airport Covid requirements.


If you have any questions regarding our Book and Travel with Confidence policies please contact us.

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